Perth · Western Australia

Clear roles and HR foundations for growing SMEs

Laurel Core Advisory helps owners and managers formalise reporting lines, job scopes, and people policies before growth creates confusion on the floor and in payroll.

Consultants reviewing organisational charts with a small business owner

People structure problems that surface as the team grows

Overlapping responsibilities

Two supervisors giving different instructions, duplicated tasks, and unclear handoffs between warehouse, admin, and customer-facing staff.

Role titles without scope

“Operations manager” or “team lead” titles that never translated into written accountabilities, KPIs, or decision rights.

Policy gaps before audits

Missing leave records, informal probation practices, or outdated contracts that do not match how people actually work week to week.

Advisory work you can book or scope by quote

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Outcomes from recent engagements

We had twelve staff and three informal “managers” with no written boundaries. The structure review produced a one-page org chart everyone signed off on, plus role summaries we could attach to employment contracts at renewal.

— Fiona M., operations director, light manufacturing, Fremantle

The HR policy pack took longer than I hoped because we had to gather three years of leave records first. Once that was done, the handbook was straightforward and our accountant appreciated the clearer award classification notes.

— Raj P., co-owner, hospitality group, Perth CBD

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Practical guides for owners and office managers

Short articles on when to document roles, how to run a respectful restructure conversation, and what Western Australian SMEs commonly miss in probation reviews.

Read field notes

When to formalise roles before your second site opens

Signs that informal supervision will strain when you duplicate a depot, workshop, or storefront.