Refund and cancellation policy
Refund eligibility, cancellation terms, and rescheduling for Laurel Core Advisory consulting engagements.
Scope
This policy applies to paid consulting engagements with Laurel Core Advisory Pty Ltd: organisational structure reviews, HR policy advisory, workshops, and leadership facilitation sessions. Website content is free and not refundable.
Cancellation by client
More than 14 days before start: Full refund of any prepaid fee, or credit toward a rescheduled date within six months.
7–14 days before start: 50% of the engagement fee retained to cover reserved consultant time; remainder refunded or credited.
Less than 7 days before start: Fee retained except where we rebook the slot with another client; if rebooked, we refund 50% of the retained amount.
Workshops and sessions at your premises may incur additional travel costs already incurred; those costs are non-refundable once travel is booked.
Cancellation by Laurel Core Advisory
If we cancel, you receive a full refund of fees paid for the cancelled portion or an alternative date at your choice.
Rescheduling
One free reschedule per engagement if requested at least 7 days ahead and a new date is agreed within 60 days. Further changes treated as cancellation per the windows above.
Deposits
Structure reviews and policy projects: 50% deposit on acceptance. Deposit is refundable under the cancellation windows above. Deposits are non-refundable if you cancel after interviews have started.
No-shows
Missed workshops or facilitated sessions without notice are charged in full. A single reschedule may be offered at our discretion if you contact us within 24 hours with a documented emergency.
Work already delivered
No refund for completed deliverables (final PDF packs, handbooks, summary memos) once sent. Partial refunds may apply if we fail to deliver agreed scope documented in the quote.
Non-refundable items
Third-party travel, printing, venue hire booked on your behalf, and legal review fees paid to external lawyers are non-refundable once incurred.
Refund process
Email info@desktop-laurelcore.click with invoice number and reason. We respond within five business days. Approved refunds are paid by bank transfer within 14 business days to the original payer.
Disputes
We aim to resolve concerns directly. Western Australian law applies. See also our terms of use.
Contact
Office 10, 48 Sample Road, Perth WA 00000 · +61 8 0000 3290 · info@desktop-laurelcore.click