Client stories
Testimonials and brief case notes from HR structure and policy engagements with Western Australian SMEs.
Voices from recent work
Our depot managers each thought they could approve overtime. The structure review separated site authority from rostering and cut duplicate shift approvals within a month. Helen insisted we test the chart with afternoon shift staff, which surfaced one reporting error we would have missed.
— Greg T., logistics contractor, Kewdale · organisational structure review
The handbook rewrite was thorough on leave and probation. I would have liked more examples for casual staff conversion, but Marcus followed up with a one-page addendum at no extra fee once our payroll data was ready.
— Simone L., retail co-owner, Joondalup · HR policy advisory
Workforce planning workshop gave us a shared headcount map before we signed a lease on a second workshop. Not everything on the wall chart happened — we delayed one hire — but the conversation itself was the value.
— Ahmed K., fabrication business, Midland · workforce planning workshop
Case note: family trade business, 28 staff
A second-generation plumbing firm had three brothers on the org chart as equal “directors” but only one signed contracts daily. Staff approached whoever was on site with HR questions. Laurel Core Advisory ran six interviews, proposed a single operational lead with documented escalation to the board, and delivered role summaries aligned to existing pay grades. Rollout included a 90-minute supervisor briefing. Six months later the office manager reported fewer informal pay disputes and cleaner timesheet approvals.
Case note: professional services, 19 staff
A Perth accounting practice added two graduate streams without updating position descriptions. The policy advisory engagement refreshed performance review templates, probation checkpoints, and a partner delegation memo. The firm’s external lawyer reviewed only the termination checklist; remaining documents were accepted internally.